Information Technology
Join our dynamic team and dive into exciting projects, collaborate with talented colleagues, and thrive in a supportive environment where your career aspirations can truly flourish. Let’s achieve great things together!
Tier 3 Technician
Qualifications:
- Bachelor’s degree in Computer Science/ Equivalent in a related field
- Minimum of 5 years experience
- CCNP/ MS certified AZ500
Duties:
- Ability to work independently and meet day-to-day activities
- Effective communication skills with colleagues and maintaining documentation
- Adaptability to overcome environmental changes and identify solutions
- Commitment to personal growth and development
- Demonstrate critical thinking skills
- Ability to digest information and take action through Kaseya and ConnectWise
- Network troubleshooting
- VoIP troubleshooting and installation
- Windows workstation, application support, printers, and PC onboarding/offboarding
- Answering the phone, resolving calls, both for end users and our clients back office (MS Cloud, Servers on Prem)
- Networking/ Firewalls (SonicWALL, FortiGate)
- Windows server support and management, Active directory users and computers
- Microsoft 365 Administration
- Advanced PC troubleshooting skills
Working hours:
10AM - 7PM
(Please no chancers; ensure you meet the required skills)
Tier 1 Technician
Duties:
- Ability to work independently and meet day-to-day activities
- Answering the phone, resolving calls, both for end users and our clients' back office (MS Cloud, Servers on Prem)
- Effective communication skills with colleagues and maintaining documentation
- Adaptability to overcome environmental changes and identify solutions
- Commitment to personal growth and development
- Demonstrate critical thinking skills
- Ability to digest information and take action through Kaseya and ConnectWise
- Network troubleshooting
- VoIP troubleshooting and installation
- Switching/ Firewalls
- Windows servers support, Active directory users and computers
- Microsoft 365 Administration
- Basic PC troubleshooting skills
Working hours:
There would be 2 different shifts as per below:
3PM - 11:30PM
4:00PM - 1:00AM(Please no chancers; ensure you meet the required skills)
Desktop Support Engineer
Qualifications:
- Bachelor’s degree in a related field
- Minimum of 5 years experience
- MCSE certified
Duties:
- Ability to work independently and meet day-to-day activities
- Effective communication skills with colleagues and maintaining documentation
- Adaptability to overcome environmental changes and identify solutions
- Commitment to personal growth and development
- Demonstrate critical thinking skills
- Ability to digest information and take action through Kaseya and ConnectWise
- Network troubleshooting
- VoIP troubleshooting and installation
- Windows workstation, application support, printers, and PC onboarding/offboarding
- Windows server AD and MS Cloud tools Azure, M365
- Security email management, Defender incident and alert management
- Scripting and automation using PowerShell for basic tasks
- Desktop support (primarily Windows, with one Mac)
- Basic SonicWALL support
- Emergency after-hours support if a VIP calls
Working hours:
8AM - 13PM
(Please no chancers; ensure you meet the required skills)
