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Call Centre Solutions
Service

Call Center Solutions

Maximize your call center efficiency with our advanced dialer systems and affordable calling minutes, designed to help you monitor and improve agent performance in real time.

Our solutions give you full control over your campaigns — from managing call flows and agent activity to tracking KPIs and reporting on performance. Whether you’re running outbound sales, inbound support, or blended campaigns, our dialers are tailored to meet your business needs.

We also provide comprehensive training for team leaders and campaign managers, ensuring they’re fully equipped to use the system effectively. From setup to strategy, we empower your leadership to drive results through data, oversight, and informed coaching.

Streamline your operations, enhance productivity, and get the most out of every minute.

Customer Care
086 136 6090

Sage Pastel

Server setup & maintenance

Sage Pastel

We ensure your Sage Pastel server is configured, secured, and maintained efficiently.

Sage Cloud

Admin & support

Sage Cloud

Complete support for your Sage Cloud system, including administration and issue resolution.

CRM Billing

Invoicing & quotations

CRM Billing

Manage all invoicing and quotes efficiently through our custom CRM billing solution.

Archives

Categories

Information Technology

Tier 1 Technician

Duties:

  • Answering the phone, resolving calls, both for end users and our clients' back office (MS Cloud, Servers on Prem)
  • Switching/Firewalls
  • Windows servers
  • Active directory users and computers
  • Microsoft 365 administration
  • Basic PC troubleshooting skills

Working hours:

There would be 2 different shifts as per below:

3PM - 11:30PM

4:30PM – 1:00AM