Need Help or Want to Follow Up? Here’s How to Get Support Faster
We understand that uninterrupted service is critical to your business operations. Whether you’re a long-time client or a new customer exploring our solutions, we want to make sure that getting help — whether it’s about an outage, a follow-up on a support ticket, or just a general question — is as fast, simple, and transparent as possible.
That’s why we’re introducing a streamlined support process designed specifically for our clients and customers. If you’ve experienced a service interruption or an unexpected issue, you can now log an incident directly through our support portal. This allows our technical response team to review your case promptly, prioritize it based on severity, and begin resolution quickly. Once submitted, you’ll receive a confirmation with a tracking number, and our team will typically acknowledge your report within one hour. For ongoing service updates and known system-wide issues, our real-time status page offers immediate transparency on what’s happening behind the scenes, including downtime notices, affected services, and expected resolution times.
We also know that sometimes issues don’t end with the initial report. That’s why we’ve made it easier than ever to follow up on an existing ticket. Whether you’re checking in on progress, uploading additional information, or escalating a concern, our customer dashboard gives you direct visibility into every interaction you’ve had with our support team. You can log in to view open and resolved cases, add new comments, or request updates without needing to send a separate email or wait on hold.
But support isn’t just about resolving technical problems. It’s also about helping you get the most out of our services. That’s why our customer success and product support teams are available to answer any questions you may have — from how our tools work, to setting up integrations, to understanding billing. You can reach out to us through live chat, email, or phone, and we’ll make sure you’re connected to someone who can help. Our support hours are Monday to Friday, 9 AM to 6 PM, and we do our best to respond to all inquiries within one business day.
In addition to these core support channels, we’re excited to introduce a new feature on our blog: the Client Q&A section. Here, you can publicly ask service-related questions, request clarification on processes, or start a discussion with our support team and fellow users. All questions are reviewed and responded to by our internal experts, usually within 24 hours. It’s a space to learn, share, and stay informed — and we welcome your input. If you have a question right now, scroll down to the comments and drop it there.
As always, your privacy is extremely important to us. Every support ticket, inquiry, and conversation is handled securely and in accordance with our compliance standards, including GDPR and SOC 2.
Our mission is not just to build great software, but to build strong, reliable relationships with the people who use it. That means being there when you need us, responding when you ask for help, and continuously improving the way we serve you. If there’s anything you need — whether it’s technical, operational, or simply a question about what we offer — don’t hesitate to reach out.
